Refund policy

VinylGraph Return & Refund Policy

At VinylGraph, we take pride in delivering high-quality decals and graphics. While all our products undergo strict quality checks, we understand that issues can sometimes arise. Below is our Return & Refund Policy for damaged or defective items.

1️⃣ Returns Eligibility

We only accept returns under the following conditions:
✅ Damaged or Defective Items: If your order arrives damaged or has a defect, you may request a return.
✅ Incorrect Item Received: If you receive the wrong product, we will arrange for a replacement.

📌 Important: We do not accept returns for reasons such as change of mind, incorrect size selection, or custom design errors made by the customer.

2️⃣ How to Request a Return

If you receive a damaged or incorrect item, follow these steps:

1️⃣ Contact Us Within 3 Days of Delivery

  • Email us at sales@vinylgraph.com or WhatsApp us at 058 584 5806
  • Include your Order Number, clear photos of the damaged product and packaging, and a brief description of the issue.

2️⃣ Return Approval & Process

  • Our team will review your request within 48 hours.
  • If approved, we will provide a return shipping label (if applicable).
  • The product must be returned in its original packaging, unused, and in the same condition as received.

3️⃣ Return Window

  • Returns must be shipped back within 7 days of receiving approval.

3️⃣ Refund & Replacement Process

💰 Refunds

  • If the return is approved, we will issue a full refund to your original payment method within 5-7 business days after receiving the returned product.
  • Refund processing times may vary based on your payment provider.

🔄 Replacements

  • If you prefer a replacement, we will ship a new product at no extra cost.

4️⃣ Non-Returnable Items

❌ Custom or personalized decals (unless damaged in transit).
❌ Items returned without prior approval.
❌ Products that have been used, installed, or altered.

5️⃣ Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

  1. Check your bank statement.
  2. Contact your payment provider, as processing times vary.
  3. If the issue persists, email us at sales@vinylgraph.com.

6️⃣ Contact Us

For any concerns about returns or refunds, reach out to our support team:
📧 Email: sales@vinylgraph.com
📞 Phone: 058 584 5806

VinylGraph reserves the right to update this policy at any time. 🚀 Thank you for shopping with us!